![]() Tax expert assistance is available, but for an additional cost.One of the most expensive DIY tax software options.And in 2020, the company introduced TurboTax Live Full Service, which lets customers hand off their tax filing to an expert. In 2017, TurboTax Live was launched, allowing customers to reach out for help from a credentialed tax expert if they get stuck or have questions while preparing their returns. It’s an approach that TurboTax competitors, including H&R Block, have tried to emulate. Users can select topics relevant to them-such as moving, marriage, a new job or selling stock-and skip sections of the software that don’t apply to their situation. ![]() Back when other tax software options were asking the same series of questions to all users regardless of their tax situation, TurboTax pioneered a “click here if this applies to you” format. TurboTax has been the most popular do-it-yourself tax software option for decades thanks to the company’s focus on design and user experience. TurboTax, a product of the financial, tax and accounting software provider Intuit, is practically synonymous with DIY tax preparation, partly because it’s been around for nearly 40 years. "Intuit is pleased to have reached a resolution with the state attorneys general that will ensure the company can return our focus to providing vital services to American taxpayers today and in the future," Kerry McLean, Intuit's executive vice president and general counsel, said at the time.On Intuit's Website A Quick Look at TurboTax ![]() When contacted by The Associated Press on Friday, Inuit pointed to the company's May 2022 statement following the settlement agreement. ![]() According to documents obtained by ProPublica, Intuit executives were aware of the impact of advertising free services that were actually not free for everyone."The website lists Free, Free, Free and the customers are assuming their return will be free," an internal company PowerPoint presentation said, per ProPublica. agreed to suspend TurboTax's "free, free, free" ad campaign. Under the terms of last year's settlement, Intuit Inc. "Today we are righting that wrong and putting money back into the pockets of hardworking taxpayers who should have never paid to file their taxes." What led to a TurboTax settlement?Īt the time of the May 2022 settlement, James said her investigation into Intuit was sparked by a 2019 ProPublica report that found the company was using deceptive tactics to steer low-income tax filers away from the free, federal services they qualified for – and toward its own commercial products instead. "TurboTax's predatory and deceptive marketing cheated millions of low-income Americans who were trying to fulfill their legal duties to file their taxes," James said in a Thursday statement. The amount paid to each eligible consumer ranges from $29 to $85 – depending on the number of tax years they qualify for. They will be notified by an email from Rust Consulting, the settlement fund administrator, and receive a check automatically.Ĭhecks will be mailed starting next week, and continue through the month of May. Who is eligible for the TurboTax settlement payments?Īll 50 states and the District of Columbia signed the May 2022 settlement, which was led by James.Consumers eligible for restitution payments do not need to file a claim, the New York Attorney's General Office said Thursday.
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